Novotel Phuket Resort

Wonderful location

The stay was amazing but check in was a nightmare. I was being forced to accept a suite instead of my specifically booked pool access room. It was not until Hotels.com intervention that we got our booked room. Over all the hotel is a good location absolutely near the beach. The hotel does need more manpower to service the guests

Great stay in Novotel Phuket Resort. The staff was very polite and responsive. I can recommend this hotel. It is walking distance to the main attractions in the island.

We booked a family suite with bunk beds, and stayed for 6 nights. We had a lovely view of the beach and of the pool as well. We were in the Bougainvillea room 225, which was a good location to the pools and to the elevator that took us down to the street (no need to go all the way up to the lobby! At the bottom of the hill we met Mr. Sam, a taxi driver that took us many places over the week. He is such a lovely person! Look for him for a taxi at a good price.) Everyone at the hotel was welcoming and nice, we enjoyed a spa treatment and the food was good overall at the restaurant and breakfast buffet. The woman arranging taxi service was the one person who was not helpful, she sat on her phone all day and could barely muster a smile, luckily we met Mr. Sam and he helped us out. The front desk staff always went over and above to help us. We did complain about a smell coming through the vents in our room the first days. They cleaned out the vents and it improved the situation for sure. We definitely loved the three pools and the fun waitstaff out at the pools! Would recommend this place for families who want to have time to hang out at the lovely pools and relax a bit, but want to be able to walk to shopping, restaurants, etc. Plus, Patong beach is a 3 minute walk away and gorgeous! We are bummed that we never talked the kids into a Thai boxing lesson, there is a boxing ring set up near the gym and lessons available. We would recommend the Novotel Resort for sure!

Such a wonderful hotel and guest service, since we got there everything was so nice and enjoyable, the lady who checked us in was sk very kind and gentle, she complied with all my requests, and after we got the room amd was so very clean, nice ans thai with a beautiful view... The hotel is in in front of Patong Beach, just few steps from the beach and close to a nice a street full of night life, bars, amazing food and all the thai what we were looking for. You have to walk a little bit more or take taxi if you want to go to downtown patong but is not really necessary, probably one night you cam visit there, but after that you will have so many options close to this hotel. Breakfast amazing, i recommend take the price with the breakfast included because really worth it ; and about employees and guest service they deserve 1000% hospitality, every single employee was so very polite, kind, educated and useful. I definitely will be back to this hotel.