10/10 Exceptional
Dec 21, 2024
Will stay again!!
Stayed in Indy to see comedian Jeff Arcuri at the Old National Theater. This hotel offered prime location, and FREE parking! We booked the hotel a couple months in advance, and when their elevators were down, they messaged us to let us know, incase we needed better accommodations, and needed to cancel the booking and rebook elsewhere. I really appreciated that communication! We did not need elevator, so we were okay with that. On the day of arrival, the gentleman at the front desk was very nice. Guess what? One of the elevators was up and running! Anyways, we did have to change room's only because the heater was set on 75 and would not turn down lol. The room was extremely hot. It is the middle of December, so we needed to keep heat, just not that hot lol! The same gentleman helped us and was quick to give us a different room. Although we were only in the 1st room for 5 minutes, both rooms were very clean. The bed was comfortable, and we had a decent view with our second room. They do have breakfast, but we didn't attend. I always leave a cash tip anytime I stay at a hotel, and this time I forgot to grab cash. I liked the fact that you could do a quick check out and leave a tip through your phone. Although they had a few minor issues between the elevators and the heater, if we attend more events in that area, we will definitely stay here again!
Lyndsey
Lyndsey, 1-night trip
Verified Hotels.com guest review
