Crowne Plaza Houston Galleria Area

I went there because my traveling from Galveston to Dallas took too long before nightfall. So we decided to stay the night.a biggest pet peeve is when they know there is more people for your room and they never bring up enough amenities .I didn't like how I had to wait almost 45 minutes for housekeeping to bring up extra towels and extra shampoo. for the price of the hotel it should have been pretty quick and I didn't stay the full time that I could have. The hotel manager did comp the breakfast buffet which was $50.it was a very pretty place indeed but the customer service was really lacking and the people checking in took forever because there was only one person at the desk and for check-ins at once.

Room was clean and comfortable, and my husband and both loved the bathroom. Great location and awesome price. Will definitely stay again.

I was charged for the room by the hotel after paying hotels.com.

It take an hour to check in. Never were told why. Our room smelled like ash trays but it was too late to complain or go somewhere else because they made us late for the wedding. We walked in at 5 and didn’t enter our room until 6:15pm. We heard someone stuck in the elevator told the front desk girls and then they forgot. We got dressed in 20 mins and as we were leaving reminded them again. No sense of urgency what so ever. Also, as we were leaving a couple was cancelling there room for the same ashtray smell. If we hadn’t wasted 75 minutes to check I’m maybe we could of done the same.

The hotel room was very clean and comfortable. Went down to the bar and the drinks were so so.