Wyndham Garden Cross Lanes Charleston

Have stayed here an average of 3 times a year for the past 4 years. Very convenient for our travels. This last vistt was very disappointing. We asked ahead of time what the protocol was for COVID and was told they took extra care and all guest were to wear masks in the hotel and the staff was too. We get there and the walls are plastered with signs stating that masks are required. Apparently only about 10% of the guests took it seriously and no wonder since the clerk at the desk did not have one. Understand the lack of one with the shield over the counter, but she continued to come out into the lobby and go in and out of the hotel without one. If she doesn't wear one, why should anyone else. Did not understand why the outdoor pool was closed and the indoor one was open. No masks there and the majority of the people coming from the pool were not wearing them as they went back to their rooms. We stayed in our rooms. Not completely sure the room had been wiped clean so we did so ourselves. Think we will look for another location to use for our stop during annual travel.

Advertised bar and restaurant but both were closed they didn’t even offer carry out. Hot tub was closed and pool use was restricted. I can understand covid restrictions These days but none of those were advertised and the restaurant was the main reason we booked that hotel after a very long hot day of driving. If we wanted to pay that price for an ok room we would’ve went to the quality in for less money.

Very nice older hotel. Nothing bad to say about it at all.

The room was nice and clean. The bag breakfast was what you would expect. The free HBO never worked the entire time.

It was okay. People were not wearing mask even though there were signs everywhere and room was dirty. I even had flies in my room (which was upgraded) and was only there 1 night. Don't think I would stay there again.

It seems like management or ownership just recently changed, while there are things I could complain about, it looks like they are trying to do better so that in itself goes a long way with me.

It started off good until about 10:30pm we had a bunch of ants in the room so they moved me and my wife to another room and the new room was much cleaner and they apologized and gave us a discount so it turned out good!

Room was not clean. Ants everywhere. Will not stay again