2/10 - Kém
10 tháng 3, 2025
Worse hotel experience ever!
I would give this place a 0 if I could. There were roaches in our rooms. The mattresses on the beds were sinking in the middle and there was mold in the tub. The AC was broken and room smelled like mildew. The owner and front desk staff are horrible and extremely unprofessional. The owner literally screams at guests like an unhinged lunatic. They fraudulently charged my credit card for 2 additional deposits after we checked out when thier written policy states there is only a $100 refundable deposit that they placed a hold for when we checked in! We checked out on March 8th and they still charged us for an additional night after asking us to leave after being screamed and cursed at by the owner who bizarrely had an issue with my husband sitting in the lobby chatting with other guests - accusing him of selling drugs! When asked for proof of his baseless accusations he of course had none. They refused to provide checkout paperwork and we had to file an incident report with the police to receive documentation of our checkout date. His attempts to weaponize the police against us backfired. They were just as confused and felt horrible for us- apologizing multiple times. I suspect this may not have been their first experience with this establishment. You’d do better pitching a tent on the beach than staying at this hotel.
Khách đã xác thực
Nghỉ 2 đêm cùng gia đình
Nhận xét của khách thực Hotels.com
