There are no words to express my disgust with my families stay at The Comfort Suites Inn at Montage Mountain / Scranton . I found out upon checkout when I complained about the noise and partying all night that 2 Youth hockey groups had been booked to stay there . They evidently had rooms on all three floors . All of the “ surveillance” cameras did nothing to stop the totally rude and inconsiderate behavior , and the hotel did nothing or fix this . Other guests were heard trying to tell the kids to stop , and were met with yelling from behind doors . This should not be . One patron said that this was the noisiest hotel he had ever stayed in . One other person said he heard a dog barking constantly .
I could go on but it seems to have fallen on
“ deaf ears “ ! Front desk personnel wanted to know what room I stayed in . Like it matters ?
It is sad when the guests are treated as a commodity .
I had originally reserved 2 rooms for 4 people . When I found out the other party could not attend , I cancelled the second room , so that they could rent it out . Upon arrival I was told that both rooms were cancelled . After 15 minutes , desk said they would find me another room . This is a bad thing to find after making plans to stay in a hotel upon check in .
If things had worked out , we wanted to stay another night in Scranton , but I am sure we would have found other lodging .
This was in my opinion, totally poor handling of your business practice .