I had a somewhat unsatisfactory experience at Sunshine Taksim Suites, though the location is very convenient, just steps from Taksim Square, which is a big plus for anyone wanting to stay near the heart of Istanbul. We booked a 25 sqm room for 3 people, but when we arrived, we were sent to another building with a different name. The room we got was much smaller than expected, around 15 sqm, and didn’t match the pictures.
We contacted Expedia, and they quickly resolved the issue. Within 15 minutes, we were moved to another room, but this was in a different hotel. This time, we received a spacious apartment on the top floor. However, there was still an issue: in the kitchen, where two single beds were placed, there was the elevator motor. The constant noise every time the elevator ran was very disturbing and made it hard to relax.
The staff was very kind, which helped improve the experience. Cleanliness was acceptable but not perfect. The price we paid reflected the quality, but overall, the stay didn’t meet expectations.
My advice to the property managers renting under the name “Sunshine Taksim Suites” is to be more transparent in their descriptions. It should be clear that guests might stay in a different building and that the pictures are for reference. This would help avoid disappointment and provide a better experience for future guests.
