Village Hotel Bugis

The aircon in the room was super cold even though we set it to low. On the morning of 18th Dec at around 6.15am, the fire alarm sounded and we quickly pack our bags and were ready to go down the staircase but before that we looked around to see whether the hotel staff are around to update us of the situation. There was not even a single hotel staff around during that time. After a while the alarm stopped and we got back into the room. I could not go back to sleep since the incident happened. During check out, we asked the guest service officer and she mentioned that someone has tripped the building fire alarm and hotel cannot do anything about it. I understand that in times of emergency we have to react to situation but in this case the least the hotel management could do is to offer some form of compensation for the unpleasant experience. I am truly disappointed with how the hotel team handles the situation.

It was a spacious family room with joyful design just for the kids. A clean room as well. Highly recommended for families. Continental breakfast is good too.

Hotel is fair according to price. Nothing amazing, nothing horrible. Just be ready to very cold nights. Even changing the thermostat and asking staff did not solve. It was either leaving the air conditioning system on and freeze or turn it off and get wet on sweat.

I am quite comfortable but it’s lobby must have more seats. Seats for guests.

Room good but surrounding average