Holiday Inn Express Hotel & Suites Olathe North

I enjoyed my stay.

The staff was amazing but there were several issues with the room.

Overrated! Poor redo on rooms. Lobby okay. Not a superior property as rated.

Breakfast was ok , swimming was cold ( pool ) hot tub was hot ! Had funny smell though . Housekeeping ( stayed 3 nights ) was not cleaned but towels were taken and beds were made once . The beds were not comfortable we had noisy neighbors letting doors slam until 1 am . We have 3 kids . Roadnoise all night !

Staff is very friendly

Staff was helpful and friendly and the accommodations were roomy

Had issues checking in because it was a "third-party" booking. Staff could only find one reservation (booked 2 rooms 2 nights paid in advance).Staff became rude when discovering it was booked through Hotels.com. I contacted Hotels.com and the young man stayed on the phone with me until the issue was resolved. Next day rooms were barely cleaned (one bed unmade, hair in bathroom sink, trash still in the trashcans). Had a conversation with manager upon checkout. He agreed things were not as they should be and would be having conversations. He apologized and then proceeded to comment on the "third-party" booking. I suggested if it was such a problem maybe they shouldn't do it. Very frustrating!!

We loved the hot tub! Our first room had a clogged toilet so we had to move rooms, but the front desk lady was very nice about it.

The Hotel from check in to check out was what you’d expect from Holiday Inn terrific start to a family vacation Breakfast was what you expect and pool/spa was relaxing don’t forget to visit Whalburgers while you are in Olathe just minutes from the Hotel it’s the best burger you will ever have!!! Thanks for making our trip a success