The Ring Vienna's Casual Luxury Hotel

This hotel has a problem with its air conditioning. It is unable to cool rooms. Room 409 for three days was over 24 degrees I understand room 411 was similar 2 days later. After 2 days complaint and sleeping with the windows open, above the tram line, we were moved. In that room the temperature was around 20 to 21 degrees, without the air con working. We did not dare switch on the air conditioning unit. As it warmed up we opened the windows. We were told that because the previous occupant had the room warm it was not possible to cool the room down when we moved in. While not acceptable in a hotel of this class in any event for this to be the situation after 3 days is absurd. I will avoid the Relais & Chateaux group from now.

Perfect location - about 3 minutes walk to opera and philharmonic buildings. Very helpful and pleasant multilingual staff. Hotel is a little bit dated, but still OK - because of location. Very good breakfast. Not a 5* hotel - I'd give a good 4*.

Was wonderful

Staff were friendly! Hotel was clean and comfortable! Great location!

Hotel looks old. Room looked outdated. Not great value for the money. Good location. Staff and restaurant manager very nice and helpful. Nice Christmas Eve dinner.

Excellent hotel, staff extremely hospitable, great location

Super kind personnel, the shower and beds were the best. location is impossible to beat

All of the staff that we interacted with - at the front desk, bar and guest services provided excellent information about the transportation, attractions and restaurants at the beginning and throughout our stay. The staff were knowledgeable, patient and friendly. The location is outstanding — close to several museums, churches and music venues. Would stay at this hotel again!

Very friendly and helpful concierge service. Room lights could have been brighter. Great breakfast varieties.