Comfort Suites Bush Intercontinental Airport

Clean, comfortable and safe. Just what I needed after a long day of travel ! And the complimentary breakfast was good!

I booked a double room in advance. the front desk person asked us to wait for an available double room. Then she said a double room wasn't available and we agreed to wait for the room we originally booked. She called us to the counter after 3:30pm and said a room was ready. She repeated it was a king and wanted to know why we couldn't share a king bed. We got tired, gave up and took the king. We expected the room we booked. questioning why is inappropriate. our keys had to be redone twice. My spouse inquired about shuttle service night before he was leaving and was given time to be in lobby Sunday morning. When he went down to catch shuttle, clerk said he didn't have name on list and therefore would need to wait an hour for next shuttle. I went down to drive him to the airport and 1 person was boarding the shuttle. This was our 2nd stay and both times we've had issues with staff. We travel to Houston frequently but won't stay at this hotel again. Monday night I was told my key didn't work because I needed to sign checkin papers again..that is crazy! I signed the same paperwork when checking in

The room was clean and the bed was comfortable

The hotel is decent for a night or two stay. Close to the airport and definitely worth the value. Clean. The customer service was good.

It started of ok until the toilet was clogged in my room and after calling the front desk I was told they could lend me a plunger and would have to unclog it myself.