Holiday Inn Express Hotel & Suites West Chester, an IHG Hotel

This is a very nice place. Unfortunately, I had to cut short my stay because of a family situation and did not get a chance to enjoy all the amenities. The next time I am in the area I will definitely stay here.

2 đêm nghỉ, thg 7 30, 2021

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We had a few issues with our room and the hotel itself. Our stay could have been alot better.

2 đêm nghỉ cùng gia đình, thg 7 30, 2021

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Would highly recommend this place

Edward, 5 đêm nghỉ cùng gia đình, thg 7 25, 2021

Nhận xét từ khách hàng thật của Hotels.com

I only had to stay one night so it was tolerable. The hotel is a little run down, trash cans in front were overflowing, upholstery on chair in room was torn, the fan cover in the bathroom hung perilously from the ceiling. There were signs on the elevator door about not smoking pot in the rooms. It was manageable for one night but I wouldn’t stay again.

1 đêm nghỉ, thg 7 24, 2021

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The pool was closed and was not listed as closed on their website.

1 đêm nghỉ cùng gia đình, thg 7 23, 2021

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The pool was broken. I only saw one employee while we were there. There was a bad smell throughout the hotel and in our room.

1 đêm nghỉ cùng gia đình, thg 7 20, 2021

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Never again!!!

The beds were uncomfortable and made a lot of noise when you moved on them. The were no working ice machine we had to go buy our own bags of ice. The pool was disgusting.

Shannon, 2 đêm nghỉ, thg 7 17, 2021

Nhận xét từ khách hàng thật của Hotels.com

Let me preface this review by saying that I realize the hospitality industry has suffered greatly during the COVID-19 pandemic. And may need to implement some cost cutting measures. But, I found this hotel less than perfect and I was disappointed. The worst thing was that there was an unusual odor in our room and an even more offensive odor in the bathroom. The best thing were the friendly staff, specifically the front desk & breakfast staff.

2 đêm kỳ nghỉ lãng mạn, thg 7 17, 2021

Nhận xét từ khách hàng thật của Expedia

Ok so I really wanted to like this property. Nice big hot tub and the pool was open. However, no working ice machine, no working refrigerator in the room , and believe it or not NO manager or maintenance staff on duty during the weekend . The last straw was when the smoke alarm went off in our room continuously at 7 am and kept going off until I called the desk three times and then they came and pulled it from the wall. Nice alarm clock ! And the manager never even bothered to call us. Seriously… I’ll wait and see if they do. Obviously, they could care less about your comfort or satisfaction. The sweet lady who does the breakfast deserves a raise …. She should be the manager.

2 đêm kỳ nghỉ lãng mạn, thg 7 16, 2021

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Horrible customer service pool Was dirty and wayyy too much chlorine front desk staff Raina was rude and ghetto . No class!!! Do not stay at this hotel !

1 đêm nghỉ cùng gia đình, thg 7 12, 2021

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