Novotel Surfers Paradise

Excellent location, very convenient to Cavill Ave, beach, shopping, tram (for Pacific Fair, casino, Broadbeach) Perfect for a weekend break. Parking was a small problem - don't take car out of Pacific Centre Carpark on a Saturday night - came back about 8pm and drove around for 30 minutes trying to find a park. Think hotel should have some designated car parks if paying through Novotel.

Rooms are very run down, needs a refurbishment. Service was great, room was clean.

Firstly good points 24 hour front desk is very useful the pool and spa while best was very nice. But the room is quite underwhelming in style Comfort and very noisey. Nothing much in room but a tiny empty bar fridge. Kettle and tea. The off sight parking is a joke and the breakfast was below standard of a 4 star hotel. At best it’s a 3-3.5 star. Not what I expected at all and well overpriced for everything. Will not be staying here again. Would have been good if I was in my 20s again but not for over 30s

Due to the Covid-19, many things were different with previous information. Location was main reason that i chose. It was really close to beach and all other shopping centre.

I have stayed at many other Novotel hotels and this is the worst . Hotel is very tired, room is smelly , furnishings are old, restaurant for breakfast feel like a canteen . Gym is so tiny with a few old equipments. The only thing I like about the hotel is the location. In the central of Surfers Paradise. Walking distance to the beach snd eateries. Not worth the money I paid ($380 per night). Will not come back again .

Very old hotel that is in a fantastic area of Surfers. After paying over $400 a night (it was the school holidays though) I was expecting a very nice hotel. Unfortunately I was immediately disappointed. Our room and in fact the floor was extremely smelly, non stop musk smell. My wife went and bought candles and we left the windows open the whole stay. I let them know that it was very smelly and eventually after 3 days we were offered another room, which was nice. The wifi is crap also. Oh and the parking is expensive if you have a car. Not worth the price.

Positive - huge family room. Negative - Could hear Saturday night street level noise on 27th floor.

Breakfast poor for 9 days we eat the same sausages, becon, waffles, crumble eggs,water melon. No milk no cheese, no veggies. cleaners took the sheets to wash together with some of our clothes that they did not return. For 3,5 people they provided 1 feet towel. Hotel very old.

Location was good, some parts of the hotel were a little bit tired and dated. The staff were always very helpful, very welcoming and very friendly. The bar and cafe on the ground floor was really good with great coastal ambience and good food and drink selection.

The room was freshly renovated, very clean and modern, but other parts of the hotel seem very dark and gloomy and a bit run down. As we only stayed one night, we never had the time to really explore any of the facilities.