The check in process was smooth and uneventful. Our room was clean and the heater worked perfectly, as the temperature was well below zero.
The washroom fan made so much noise, it was shocking. A technician was sent to investigate the issue but, obviously it was never fixed as the loud noise persisted.
On the flipside, the ice machine on our floor did not work. Housekeeping cleaned our room and made the bed as normal, however, the towels were not replaced. My wife went to the front desk to report that there were no towels in the room and was told, "we will have someone take the towels to your room right away". Three hours later, after we returned from our outdoor activities, there were still no towels in our room.
We saw one of the Housekeeping ladies and asked her for some towels, but she said that she doesn't have towels but will get someone to bring them to our room. That process took almost another hour.
Then finally, after we checked out, my credit card was charged an additional $7 , which i was told was for the two bottles of water, that we drank, that were on the table in our room. Apparently, there was a note next ro the bottles, stating that they were $3.50 each. I guess a bottle of water is no longer complimentary when staying in a hotel.
We visit Niagara on a regular basis and will not be staying at this hotel, ever again.