Homewood Suites by Hilton Ft. Worth-North at Fossil Creek

The elevator floor was filthy. Guest weren’t wearing mask in the elevator. The concierge Eric was however kind and helpful

5 star suite, one of the best I have ever stayed in. This suite was as confortable as being home.

The helpfulness of the staff was OUTSTANDING. The manager came to my room to connect me to the internet when I was having difficulty. Aric, Kim and Catherine were GREAT, GREAT, GREAT! They do need to have more housekeepers on staff as my room was only cleaned once during my week-long stay.

It isnr over

A.c. was loud and one room it didn't work. Great customer service though

Great place to stay friendly staff clean rooms and pool was great

Very nice. Check in was good, Room was very clean, every time I called for things they were very promt and nice housekeeping. Didn't see Bugs of any kind so that was great will stay again.

We enjoyed the size of the room !

We booked this property specifically for the two-bedroom configuration. When we got to our room, someone's stuff was still in there (laptop, luggage, trash, etc). We were downgraded to a different room for a night. We were able to stay in the larger room the following night. There was trash in the hallways and stair wells, some of the room signs had fallen off and were laying in the hallway. The beds were not terribly comfortable. It was just "okay". We've stayed in Homewoods that were excellent, but this one did not live up to that expectation.

I was disappointed with my stay at this hotel. I got there and was aske what type of room that I was looking for. I told her that I was looking for the type of room that I booked. She told me that they were out of those & I am welcome to look at 1 of their neighboring hotels. I felt like she could've called and told me that long before I arrived and offering to "let me call another hotel" isn't quite accomodating. The next morning, I went to the lobby to get my grab-in-go breakfas that the sign had up and they told me that they didn't have breakfast. I said that's not what your sign here at sign-in says. I understand the pool being closed and the fitness center due to Covid. I totally get that but if you say come get grab-in-go breakfast, then have it. I was there at 8 a.m so it wasn't that it ever ran out; they told me they never had any.