4/10 - Khá
17 tháng 2, 2025
Charged Extra without disclosing
I called and made a reservation through hotels.com.and paid them for 2 adults and a 15 year old grand daughter. They ask the age of all children 16 and under on there form.
Hampton Inn in Daytona/Ormand Beach charged me $39.38 more without telling me they were going to add this charge . The 3 of us arrived at the hotel a little after midnight and the man at the front desk was on the rude side while dealing with me. He said he needed my credit card for a 25.00 charge in case we damanged anything which is typical but he did not tell me he was adding a 39.48 charge for my grand daughter. I called the hotel when i got home (l was driving us from Florida to Delaware) and saw the charge in my bank account. I called the hotel and spoke to a very pleasant lady and she told me the reservation by hotel..com was for 3 adults and 1 child. I should not have been charged anything extra because there were 3 of us which i paid for through hotels.com.
She said she would talk to management and call me back. She never did. I am very disappointed with this whole situation and will not stay there again The hotel is average, the toilets are very short and hard to get off of if you are tall like me. I gavevit a poor rating because they basically stole 40.00 from me without telling me about this charge.
Bonnie
Bonnie, nghỉ 1 đêm cùng gia đình
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