This no longer qualifies as a 4 star resort. Let's start with the room. The safe was not bolted down which really doesn't matter because it didn't work anyway (and the staff knows about it), the A/C didn't work (maintenance came in, stood on a chair from the room and fixed it), the sliding door would not lock with either the handle lock nor the secondary lock, the bathroom floor was just kind of gross, the hot tub was closed (one of the staff at the functional pool said it had been closed for as long as he had worked there), we rec'd a "Welcome cocktail" coupon that was only good for one certain type of cocktail (vodka, ginger ale and mango (I think), I asked the bellman if I could use his luggage trolly "No". Just a bunch of crap that should not be happening at a 4 star "resort". I stayed here years ago and it was wonderful but this time? No. A Best Western would have probably been nicer.