Banff Ptarmigan Inn

There was no hand soap which was odd with Covid going on. Also everything is pretty dated and the room had a funky smell. I paid for a premium room and it got me a view of the building beside us. In the future for the price I would have stayed at rim rock or something similar.

Perfect location , pet friendly quiet hotel. would definitely use their hotel again when I have our dog with us

The receptionist and the breakfast server was nice and friendly. The only feedback we got is that the washroom doesn't have exhaust.

We had a fabulous stay everything was first class.

It was simply amazing. Hotel and room was very clean and inviting, staff were fantastic from the time we checked in to the time we enjoyed our complimentary breakfast. Excellent!

The rooms were well appointed and bathroom between the beds gave ability to separate the family a bit. With Covid the complimentary breakfast is either take and go or sit down. We had the sit down and quite enjoyed it.

Unlike what they advertise, the hotel did not have parking and checking in late at night we had to park our cars full of stuff outside three blocks away in a city parking lot! The staff did not show any care in this regard and the discomfort their hotel has caused us! We will not recommend this hotel to families who drive to this destination.

The stay at Ptarmigan was very pleasant, rooms were great, great views, and very pleasant staff. Only complaint would be on the king bed as it wasn't very comfy and we lost some sleep. Overall, great location, and the rooms were fantastic, king bed could use an upgrade.

The guy at the front desk was rude everytime i talked to him. Just seem to hate me. Was nice to my husband but was extremely rude to me.