Extended Stay America Suites El Paso West

Everything was perfect

Manuel R, 1 đêm đi công tác, thg 9 3, 2021

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Thick smell of sewage coming from broken sewage pipe close to the property. Said that they were fixing the problem but smells really bad

1 đêm đi công tác, thg 8 20, 2021

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OK for an overnight stay!

The night we arrived, there was a sewer main break across the street. The smell was horrible. We get to the room (mind you, it was around 2am) and there was no AC on and the room was hot and stuffy. The washcloth in the room was very dingy and looked like it had been used many times and probably should have been thrown away. We had a sofa bed, but had to go back to the office after we arrived to obtain bedding for the sofabed. Normally this is supplied in the room. After a long day/night of traveling, we really were a little disappointed.

Penelope, 1 đêm nghỉ cùng gia đình, thg 8 17, 2021

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The room was dirty and the sheets smelled and there was blood on them also

Jessie, 1 đêm nghỉ cùng gia đình, thg 8 12, 2021

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Rooms and Customer Service

Booked 3 rooms. One was dirty but we were immediately put into another room. Stay was great and I would stay again

Petra, 1 đêm nghỉ cùng gia đình, thg 8 7, 2021

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Needs to be cleaned in the elevator and rooms

1 đêm nghỉ cùng gia đình, thg 8 3, 2021

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HORRIBLE SERVICE!!! I was unable to enter my room EVERY SINGLE TIME! Key cards kept resetting or door was broken. When asking front desk for help they were rude and not helpful what so ever!! Asking if I knew what I was doing when swiping the key card into the door. I ended up checking out with a total of 10 key cards that never worked!! Things happen, I understand, but the rudeness of the front desk was the most upsetting part of it all.

Ashley, 3 đêm nghỉ cùng gia đình, thg 7 30, 2021

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Hotel was conveniently located near shops, the highway and restaurants. This was important to our family staying there for a number of days.

5 đêm nghỉ cùng gia đình, thg 7 27, 2021

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The lock on the door didnt work so we had to prop a chair against the door. Other than that it was clean.

Jessica, 1 đêm đi nghỉ cùng bạn bè, thg 7 25, 2021

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No refund for a night that was not used!!!

I lost a $112.00 on my trip, I checked out a day early and the young lady at the desk confirmed that I was completely checked out. Before checking out I called hotels.com asking if I would be refunded and was told that I would be as long as I was checked out before check out time the day prior. The following day I receive a call about my 3 day stay,I told the manager that I checked out the previous day and he argued that I did not. After calling Hotels.com they told me the manger refused to give me the refund stating I did not check out when I said I did. If you stay here and decide to leave early make sure that you are completely checked out and if you can, avoid David the manger he is is extremely rude and does not care out his guest at all!!

Juan, 3 đêm nghỉ, thg 7 23, 2021

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