Wyndham Garden Muscat Al Khuwair

hotel was clean and lovely decor with helpful staff. good location with plenty restaurants nearby

This new hotel is new and nicely appointed in an OK reasonably central location in Muscat. It is nicely furnished to a good standard and rooms are large and bright. We however had countless problems with the staff and service levels during our stay. The first night we were kept awake by constant loud banging, the source of which was never discovered. We asked to move rooms and were subsequently upgraded which was a nice touch. However, all our subsequent interactions with the reception desk never resulted in a resolution to any issues we had. For example on making tea hot water poured all over the floor and burned me because the cup was cracked and leaking. I called reception and asked for a replacement cup. The cup never arrived. The following day we went out for the morning. Upon our return late afternoon we found our room had not been cleaned which was annoying as we were wanting to change to go out for dinner. Upon leaving again in the evening we advised reception it hadn't been cleaned, advised that we were going out for the evening and requested it was cleaned before we returned. We returned later that evening to find it still hadn't been cleaned despite us highlighting the issue. All in all really poor service from a hotel in this category and not really one we would return to. There are better in Muscat.

As usual amazing comfortable quite clean friendly staff at the front desk and helpful

New hotel. Very Clean. Unfortunately bad experience the 2nd night because the fire alarm went on every hour due to disfunction, imposible to sleep. The hotel front desk manager apologized for the inconvenience and refund me that night. So Thank you. Now I imagine the alarm is fixed.

Property location isn't as good as I had anticipated, it's fine for the grand mosque and airport but far from everything else you'd want to visit as a tourist. Prior to booking I noted other reviews stating this hotel has a problem with noise, unfortunately that is true. You can hear everything in the corridor very clearly inside your room. It feels like the room has zero sound proofing. The AC is also extremely loud. The restaurant buffet in the hotel is very bad. The buffet selection was extremely poor and I decided to eat elsewhere, however, there is almost nowhere else nearby the hotel to eat without a taxi ride.

Excellent place....friendly staff

Great location. Hotel was clean, staff are friendly, and we’ll definitely stay again.

.Good location, good size room for the money. The room was like the photos.

super Friendly staff, especially marina the manager. Brand new hotel, nice rooms but nothing around the property/ far from the tourostic sites.

As usual great and amazing hotel reception staff and Housekeeping everything was wonderful