2/10 - Kém
23 tháng 12, 2024
Lousy customer service. Dishonest night clerk.
We were running late so I called the hotel just before midnoght to let them know we were 30 minutes out. The clerk said "no problem, call the number on the door when you arrive for your room." We arrived within 30 minutes and called the number to find it went to a voice mailbox that had not been setup, leaving us in our vehicle with nowhere to sleep at 12:45am. Hotel.com was also unable to reach them and Days Inn customer service was no help. We had to find a hotel with a 24 hr desk and pay twice as much for a room. The hotel we had paid for then said we were a no show since we showed up after 12 and it was not their problem despite calling before 12 and being told we would still be able to check in and the clerk just leaving us hanging. The clerk the next morning could not have cared less and told us we'd have to deal with hotels.com. We've stayed there many times before but unlikely to again as their service is terrible and staff is dishonest. Basically ripped me off for my night's stay.
Brian
Brian, nghỉ 2 đêm
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