8/10 - Rất tốt
17 tháng 2, 2025
Weekends fee
My stay at this hotel was great until the front desk decided that they wanted to charge as the hours went by so originally my family started to check in at 2 o’clock on a Saturday. The first person was charged an additional hundred dollars for a security deposit the next person was charged $200 for a security deposit and the last person was charged $250 for a security deposit. I think this was a personal front desk decision not a corporate decision. We all question the fee and was told that this is how it’s done on the weekends even though we all pre-booked pre-reserved our rooms either with the hotel or with a third-party site. We paid the fee because we were coming from out of state, but it was a great inconvenience for some. We plan to call the corporate office on the next day to inquire about this fee that increased by the hour myself I stayed there the weekend prior and was only charged $100 that weekend for a damage fee, which was returned to my card after I checked out when I inquired about the fee change, she stated it must have been a new employee I asked her name and I told her no it was actually you to check me in last weekend you work nights And here is your information. She seem to be surprised and said I’m not sure what happened. I left it alone and went on to enjoy my family time at the hotel. Overall, the hotel was very clean and friendly. The pool was not that warm, but we still splashed around for a little while And then enjoy our stay.
Donna
Donna, nghỉ 1 đêm cùng gia đình
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