I reserved an accessible roll-in shower due to my medical condition and instability in trying to enter a shower/tub combination, which cost extra. Once I got to the room, not only was it a shower/tub combo, the tub wall was higher than a normal hotel bathroom. Then I decided to go into the Jacuzzi too soak my feet, when turned the hearing timer on, it never got hot. Looking over the pony wall, the two heaters never turn on.