Best Western Plus Tower Hotel Bologna

There was mold around the bath area. The rest of the room was clean, but it needs an update as it was a bit worn. The wifi was weak. The other amenities of the hotel was kept clean but didn't feel like a 4 stars as it also needed to be updated. We've been travelling to many hotels in Europe in this 3 weeks trip and this one was the worse managed for the customers service. The front desk clerk was not aware of the number of people travelling with us and accused us of not paying for 2 people until I showed him my reservation papers, and he never apologized. Breakfast was tasting, but staff looked unhappy working there as they never smile and never came to our table to offer us coffee even when the coffer machine didn't work! Very disappointing, this is not a 4 stars service, but a 2 stars at most. I will never come back again!

Excellent, only slightly spoilt by noisy air conditioner and it plumbing

Too much for the hotel regarding to the local area No facilities nearby

great hotel, well located easy to take the bus to the city center

The staff are very helpful, stayed there as it was closer to where i had business and it had a gym; the place is neat and the room very clean.. the only disappointment was the gym.. one old and small treadmill that can not be used, breakfast is reasonable like most hotels, nothing special.. WiFi speed is awesome..