Waterfront Hotel Downtown Burlington

Overall good experience oBecause of Covid not the best breakfast but ok We had issue with coffee machine in room Waited for hour and then we were credited 10 dollars will come back hopefully coffee machine working this time

Poonam, 1 đêm nghỉ cùng gia đình, thg 5 22, 2021

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Beautiful experience for our "Minimoon"

We had such a positive experience at The Waterfront Hotel. We came here for our mini Honeymoon and was greeted with a friendly employer at check-in. A honeymoom package was included in our room with rose petals and a bottle of sparkling wine. The room was super clean and had a beautiful view of the boardwalk, water and downtown. The breakfast was delicious: eggs, bacon and homefries with juice, coffee/tea and a yogurt. Other options such as oatmeal were also available. It was all nicely packaged for us. The hotel definitely adheres by all Covid-19 health guidelines which also made our stay more enjoyable. All employees were masked, santizer was everywhere, and anyone handling food also wore gloves. Thank you so much for making our stay lovely!

Michelle, 1 đêm nghỉ, thg 5 15, 2021

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It was a great weekend get away.

Aldo, 2 đêm nghỉ, thg 4 16, 2021

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Covid is not longer an excuse for bad service

I am regular client to this hotel. My family stays here every year when they come visit but, this time I have to say that COVID-19 has been around for a little over a year now, I find it irresponsible to accept guests and then tell them room service is not possible. I paid a regular rate for a stay of 6 days and not once I got the room cleaned. The toilet got clogged and even that I had to do myself. Not to mention the attitude issue of some of the staff members when we complained about the whole situation. I do have to say I got 4 bottles of waters for free, because of the inconvenience. It shows a lack of management, strategy and planning to not have the necessary personnel and procedures to deal with this virus when you are still in business accepting clients.

Fharas, 4 đêm nghỉ cùng gia đình, thg 4 3, 2021

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Excellent friendly staff but the hotel rooms could of been cleaner especially due to Covid. Gorgeous location and decent breakfast considering the restrictions.

John, 1 đêm đi công tác, thg 3 23, 2021

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Bad service / gross rooms

The clerk that checked us in was quite rude with us . She left the desk multiple times . We booked a king room and when we checked in she told us two queens . Which was wrong . The first room was disgusting and not cleaned well . There was a hole in the ceiling and the blinds didn’t work and they also had spots and stains all over the room . We moved to another room the key didn’t work, we had to go to the desk twice to change the key and at last they just moved us to another floor and new room. Which was not a king room that we first booked .

1 đêm nghỉ, thg 3 20, 2021

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Lovely location, right on the water and a beautiful park. Lots of places dine within walking distance.

2 đêm nghỉ cùng gia đình, thg 3 18, 2021

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Hotel is a bit outdated but the location is amazing. Overall was a great stay

1 đêm kỳ nghỉ lãng mạn, thg 3 18, 2021

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Disappointed they dont give comp parking for hotel guests. Bar and restarant have closed No hot breakfast .

1 đêm nghỉ cùng gia đình, thg 3 13, 2021

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I liked your Front Desk Staff they were pleasant. What I did not like was the lack of Room service I understand we are in the middle of a Pandemic, however there has to be a way to enable that. The blind in our room did not work the whole stay so we didn't get the view that we anticipated, we

2 đêm nghỉ, thg 3 12, 2021

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