Camino Real Polanco Mexico

They’re remodeling the hotel. Friendly staff.

great service

The hotel has been remodeling the rooms; we stayed at a remodeled room very nice with a terrace garden level with the pool very close but at the same time we had privacy due to the vegetation! also we had a great price discounted and a luxury room!!! we stay often at this hotel; it is at the heart of the city but once inside the big central garden makes you feel in Cuernavaca!!! Great for tourists!!!

I have stayed at the Camino Real Polanco in Mexico City over the years and continue to enjoy their hospitality. The location is central to many places in the city and they have excellent restaurants. I will look forward to my continued planning in my return.

What would have been a great stay was marred by the fact that we were badly cheated by this hotel when my sister and her family had laundry done. She requested ordinary laundry service for her family. However, this hotel ended up dry cleaning EVERYTHING!!! Childrens' shorts, underwear, bathing suits and jerseys included. Everything!!! They then attempted to charge her over $600 for the dry cleaning. They finally agreed to about half the cost but I still think this was unacceptable. I will not stay here again until she is refunded at a reasonable amount.