Hotel San Marco

Room initially offered TOTALLY different to that on website - tiny (bathroom door did not have room to open - as they had crammed in a bidet to get higher star rating), grotty (worn out damaged furniture), smelly (not just damp, but dirty smell). Room difference denied by front desk. Crucially managed to find binary differences to booking confirmation spec (including lack of bath tub), front desk VERY begrudgingly offered other rooms - but with same state (smelly/damp and different to website). Only when they realised I was about to walk out did they offer a room which EXACTLY matched website (indeed I think photos taken in it!) However the 'free wifi' did not actually reach this room. And its decor while looking ok was almost like a film set - flimsy and cheap when you got closer. From sight of their reservation desk system and comments made at checkout suggest they only have ONE room like this - for show. Reception also copied all my card details - including the CCV code - onto paper (they claimed this was Italian legal requirement - it isn't). In breach of their credit card processing terms. Forced to reissue card. VERY close to Piazza San Marco. BUT you don't need to be this close. I paid extra compared to other properties for free wifi and a bath tub. Didn't get free wifi in the end, and had to stand up to strong intimidation from front desk to get a room that was acceptable - and had bath. They only offered this when I was about to walk. Avoid

Great location, everything was a great experience

A wonderful place to stay. The rooms were small, but good. The Staff were friendly and really helpful. The Restaurant was great. The location was perfect.

Great hotel and staff. And great location

Horrible staff and hotel. Do NOT STAY HERE. Staff is rude. The front desk staff is obnoxious and rude. Asked why our 2 rooms were not connected or even on the same floor, even though made under the same reservation number? We were told there was no specific request for the same floor or connecting? True but then I wondered if I should have requested the toilet to be on the same floor also? Walls of room are filthy, beds are hard, pillows are hard and flat. Room was 9 X13, shower was 16"s wide, no hot water, one towel per person, and wall dryer that takes FOREVER. Walls are thin so you hear the neighbors "activities", no view/breeze, brkfst is typical European style-overcooked egg, cold cuts, hard butter, stale bread, some plain yogurt, juice, coffee, and unhappy wait staff. YAY