Seres Hotel

Loved it. It was in centre of everything. Very clean, comfortable, very helpful & friendly stuff. I highly recommend this place. Also, coming back here again.

Great valur. Extremely central. Breakfast quality was not top standard but one should not expect more to these fares. Highly recommended

Well equipped and clean hotel, very close to all central attractions, very good food places close to it as well staff very friendly and approachable.

Excellent service and breakfast was amazing room service was fantastic location was perfect for our family.

The location is good and close to tourist attractions, staff staff were nice and helpful and the hotel was clean and tidy. The room however was small.

The hotel itself was nice, clean, and modern. The service on the other hand was crap. We decided to splurge a bit and were looking for suites for our stay in Istanbul and booked the luxury suite at Seres. Upon arriving to our room we knew something was off. Either we were in the wrong room, or they wildly exaggerated the suite and posted false photos online. We went to the front desk to ask and were told that there was a mistake with reservations and they didn’t have any suites available so we had to take the room we were in. We asked for a refund of the difference in price since we paid for a suite, but they insisted that was impossible and offered us a free transfer to the airport instead. They also told us the reservations person would be in the next morning if we wanted a better explanation. In the morning we were told the people in the suite before us never checked out and they couldn’t get a hold of them, making the suite unavailable to us. We ended up taking the offer for the airport transfer but it showed up over 45 minutes late making us really anxious that we would miss our flight. We made it in time but the free ride wasn’t worth the added stress. Overall we were highly unimpressed that they knew about the room issue all along and weren’t transparent about not having a suite available when we checked-in. It’s like they were hoping we wouldnt notice being downgraded. Also the airport shuttle was a disaster and we would have been better off in a taxi.