Santa Claran Hotel Casino

Will be back

It was very nice

1 đêm nghỉ cùng gia đình, thg 7 13, 2021

Nhận xét từ khách hàng thật của Hotels.com

COVID-19 policy to retake temperature every time one enters the lobby is stupid beyond comprehension. I am quite certain if one contracts covid while away for 15 minutes, symptoms would not manifest in that 15-minute period. On arrival, staff demeanor toward us was one of more devotion to their covid rules than to welcoming us. On entering the lobby, we were rudely commanded to put on masks and face the device that takes temperature. No hello or a request that we do so; only pointing of fingers and what felt like a scolding. The manager apparently felt compelled to come out of his office to direct (yell across the empty lobby) for my wife to pull her mask up completely over her nose. By this time, we regretted being at the hotel, but our unfamiliarty with the area led us to decide to put up with the rude staff and just bear the stay. Staff may have responsibility to adhere to their corpration's rules, but they also have responsibity for the manner by which they interface with the guests regarding such rules; staff would be more successful if they would politely welcome and make requests of their guests instead of treating them as poorly as we were treated upon arrival. My advice to staff: BACK OFF from giving forceful i struction to your guests; learn some manners or find another line of work.

1 đêm nghỉ cùng gia đình, thg 6 25, 2021

Nhận xét từ khách hàng thật của Expedia

It was ok. Room did have a nice view.

1 đêm nghỉ cùng gia đình, thg 6 23, 2021

Nhận xét từ khách hàng thật của Expedia

Not our best experience.

The hotel is beautiful and staff was nice but: Entire main floor smelled like cigarette smoke. Even with all the lights on, our room was too dark.

Douglas, 1 đêm nghỉ, thg 2 19, 2020

Nhận xét từ khách hàng thật của Hotels.com

Really nice hotel for the value the only thing was my room was extremely dark lighting was for

1 đêm nghỉ, thg 2 9, 2020

Nhận xét từ khách hàng thật của Expedia

1 đêm đi công tác, thg 9 28, 2021

Nhận xét từ khách hàng thật của Hotels.com

juan, 1 đêm nghỉ cùng gia đình, thg 9 11, 2021

Nhận xét từ khách hàng thật của Hotels.com

1 đêm nghỉ, thg 7 3, 2021

Nhận xét từ khách hàng thật của Expedia

1 đêm nghỉ, thg 6 19, 2021

Nhận xét từ khách hàng thật của Expedia

Thomas, 1 đêm nghỉ, thg 3 8, 2020

Nhận xét từ khách hàng thật của Hotels.com