Holiday Inn Express Hotel & Suites South Bend, an IHG Hotel

There was rarely staff at the front desk. There were EMPTY hand sanitizer stations EVERYWHERE and lots of massless guests. It felt very unsafe. I only felt secure in my room which was clean and spacious yet had no soap to wash my hands (only shower gel in the shower). I have been a long time guest if this chain so was really disappointed in this experience at a time when you really need guests safety as paramount.

Judith, 3 đêm nghỉ, thg 8 20, 2021

Nhận xét từ khách hàng thật của Expedia

The room was clean, but our 3rd floor room keys never worked and the elevator didn’t work.

2 đêm nghỉ cùng gia đình, thg 8 19, 2021

Nhận xét từ khách hàng thật của Expedia

The hotel was close daughters college. Rooms not made up when we arrived at 7 pm. Elevator broke all weekend, our room was on 3rd floor. Breakfast was good

Diane, 3 đêm nghỉ cùng gia đình, thg 8 19, 2021

Nhận xét từ khách hàng thật của Expedia

The staff was not friendly. The sheets were stained. Breakfast buffet was empty and not replenished. Elevator and ice machines out of order. Worst hotel stay I have ever had.

3 đêm nghỉ cùng gia đình, thg 8 19, 2021

Nhận xét từ khách hàng thật của Hotels.com

It was ok

Jennifer, 1 đêm nghỉ, thg 8 15, 2021

Nhận xét từ khách hàng thật của Hotels.com

Checked in on Friday 8/13/21 for a 2 night stay, was visiting family and playing some golf for the weekend, was told the pool was unavailable, might be fixed to use tomorrow (Saturday). Front desk clerk was pleasant, not rude but didn't make me feel like my stay with the hotel was appreciated. Room was ok in regard to cleanliness, couple of light bulbs were burned out, couple of the USB and regular 120 Volt plugs were so stripped out that they didn't work. Bed/pillows were comfortable, HVAC unit worked very well. Played a round of golf Saturday came back for a few hours before dinner plans again asked about the pool was told that it would available after 6:00 p.m so no pool for the weekend for our trip. Breakfast was very minimal to say the least.

2 đêm nghỉ cùng gia đình, thg 8 13, 2021

Nhận xét từ khách hàng thật của Expedia

Hotel didn’t have a room. We drove 14 hours- arrived at 1230AM and no room at the inn. Rerouted to a different holiday inn 15 minutes from the direction we came- so an extra 30 minutes of driving- YAY!! Plus the inconvenience. It’s now 115AM- still trying to get in our room. I want a DISCOUNT!! Poor business!!!

1 đêm nghỉ cùng gia đình, thg 8 13, 2021

Nhận xét từ khách hàng thật của Expedia

Basic hotel. Clean and friendly.

Nice hotel and friendly staff. Clean hotel. Unfortunately no pancake mix 😵

Thomas, 1 đêm nghỉ cùng gia đình, thg 8 12, 2021

Nhận xét từ khách hàng thật của Hotels.com

Wont be back

It was dirty. They didn’t even check us in so in the morning we couldn’t get a receipt. The lady who checked us in didn’t even know what time zone we were in. Seemed she had all her family and friends there hanging out. There was no plates at breakfast and NO FOOD.

Mari, 1 đêm nghỉ, thg 8 7, 2021

Nhận xét từ khách hàng thật của Hotels.com

Don't stay here unless you really have to

This place is a dump. The AC was loud and the room was smelly. Overall it is more of a motel than a hotel. Do not stay here.

Tanya, 1 đêm nghỉ cùng gia đình, thg 8 7, 2021

Nhận xét từ khách hàng thật của Hotels.com