6/10 - Tốt
16 tháng 2, 2025
Stress into Impressed
A very interesting start to our family vacation. Called the hotel around 6 Thursday to let them know we would be checking in late and girl that picked up just said okay, No asking name or anything to verify reservation. The lady at the from said that they didnt have any rooms left, only room available to accommodate us was the handicap room and only difference was that it had a walk-in shower. We agreed as long as that was the only difference we would take it, especially after a 6 hour drive. Once we got items from a store we came back to unload our items and family. You could tell room was not used in a while, couch undone and dirty, floors not swept, debre on bed, and mold in the bathroom on the seat of the shower and along the bottom fram of it. Found some crawlies in the bathroom but was told they just sprayed so to expect them, per Vivian at night. I was taken aback in disbelief. Tried to call the front, phone in room broken. Vivian said wait til morning to speak to the Manager. Talked with Brandon all moring, she was so nice and underanding, even walked the room with me. Gave me 800 number to speak to higher ups and they were a waste of time, spoke to 4 people even a supervisor and no help at all. I cant remember the manager on duty around 1030-11 but she is delightful and amazing, both really took the time to listen and got us into much better rooms!! Their amazing hospitality does go unoticed by this chain, these two need support to turn this place around, than you!
Meagan
Meagan, nghỉ 3 đêm cùng gia đình
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