Best Western Plus Arbour Inn & Suites

Disappointed

The room was dirty. We had a sheet for a blanket. Not enough towels. Hair in the corners. Mold in the shower. Stains on the bed. Bullet hole in the ceiling. Ugly patched walls..... not worth almost $200 a night at all

Sarah, 1 đêm nghỉ cùng gia đình, thg 4 22, 2022

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Pleasant stay

Friendly staff, clean rooms, comfortable bed. Pleasant stay. I would book again.

2 đêm đi công tác, thg 4 18, 2022

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Don't expect to sleep

The /c was very noisy and kelp me up all night. Black mold in shower. Hair in bathtub.

DAVID, 1 đêm nghỉ, thg 4 16, 2022

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Road trip

The bed was comfortable. No Kleenex. Easy access from the highway.

Mary, 1 đêm đi nghỉ cùng bạn bè, thg 4 4, 2022

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Clean and quiet

Very accommodating and clean even with their remodeling underway. Would stay there again!

Christine, 1 đêm nghỉ cùng gia đình, thg 3 25, 2022

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Front desk confusion

Check in was fine. Though they told a later arriving party that they had my room #. Nothing like someone trying to get into your room when you're traveling alone.

Benjamin, 1 đêm nghỉ, thg 3 24, 2022

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Should be torn down

This was one of our least favorite hotels we have ever stayed in. Hotel was dank and musty. Although we were told the hotel was under renovation, the only area we saw being renovated was the banquet hall. The room we had was on the 1st floor in the basement. Elevator was tiny and hard to find. Th carpet in the room was really old and needed to be stretched. We feel they would have been better off tearing the old building down and starting over. Would not recommend!! The only breakfast was a “grab and go“.

Steve, 1 đêm nghỉ, thg 3 11, 2022

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I Won’t Make This Mistake Twice

The lady at the front desk was very pleasant and efficient. The room and the rest of the hotel however, was way below expectations. The door into the hallway for the rooms was propped open by a trash an. Security was definitely an issue with that issue. It wasn’t that it was propped open temporarily. It has been that way for a while. I was told it’s because the cardreader doesn’t work. This is a matter of guest safety….get it fixed! One of the beds in the room had some type of food lodged between the mattress and the box spring. I’m not even sure how that happens. The bathroom had hair stuck in weird places (side of the tub, some stuck to the wall and some in a chunk in the corner of the vanity) the room had a really (almost overwhelming) smell of room deodorizer. We were going to grab some dinner to bring back to the room to eat but with the odor, there was no way. Overall stay at this hotel was disappointing.

Lisa, 1 đêm nghỉ cùng gia đình, thg 3 4, 2022

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Hotel is undergoing much needed renovation. Can’t recommend staying here until that is done.

Tracy S, 1 đêm nghỉ cùng gia đình, thg 3 4, 2022

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Ratings ill represented

We based our decision to stay here on the reputation of Bestwestern and the ratings given of 7.5. However the hotel was was dated- at best, the beds were full size not Queen size, plus mattresses were old and flimsy. Staff, however, was kind, attentive and professional

Rosario, 1 đêm nghỉ cùng gia đình, thg 2 25, 2022

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