Camino Real Guadalajara

El hotel esta descuidado, no había toallas de mano, ni tapete de baño. El baño olía mal y mucho mas cuando abrí la llave de la regadera. No servia la calefacción y hacia bastante frio... En general muy mal!

Bed not comfortable outdated overall. Food is great!!! Very disappointed that the internet is not included in the rate had great memories about this hotel but unfortunately not to return unless is upgraded to competitors standards.

The food was good except the beef fajitas - should never be prepared with tomato saice. The food at New Years Eve was not good - could not cut or eat the meat. Vey expensove. The doors in reception atea would not closed and it was very, very cold. Certainly not the way for a 4 or 5 star hotel. Ridiculous. This was my 3rd stay since 1969. Disappointing.

The building is old and not well maintained. The personal is not very helpful after cheking-in nobody took us to our room, we had to find out were the room was and carry our luggage. The building is old and not well maintained. The personal is not very helpful, after checking-in nobody took us to our room, we had to find out where the room was and carry our luggage. At the front desk, it takes forever before someone actually pays attention to you. At 11am the hotel deactivated our key, when we asked why they said the check-out time already passed! Even the reservation says check-out time is 1pm as any other hotel. Additionally, they charge daily for parking.

Location was good. Definitely hotel needs an update ASAP. My room toilet seat was broken. Bedding was clean and comfy, bed frame seems like it was on the floor. Definitely lost of mosquitos. Mini bar was dirty. Never found the ice machine.

They could improve by providing better quality bath towels, and by providing face clothes and hand towels. An in room coffee pot would also be a nice upgrade.

Surroundings were nice. Service was bad and did not deliver on promises. I signed in expedia x deluxe but when i was there they wanted to charge x everything. It was like they did not agree w Expedia deal.

I thought it was going to be more luxurious for the price. I've stayed at better hotels for cheaper.

Nice old hotel that needs a little upgrade in some of its infrastructure. Well located and beautiful gardens. Rooms are all at garden level with a very nice view. Very peaceful environment and friendly staff. Some cons: room cleaning took my old towels but didn’t replace with new ones. Half of my room was flooded after a very strong storm showing infrastructure deficiencies for such a well known hotel brand.

Hotel is clearly old, no free wifi avail, buffet was expensive and cold. Staff was great, location great too.