I do not want to complain against the front desk staff as they were nice and did the best they could. But the hotel as such is a very different story. They were "oversold" and didn't have any rooms (even though we had booked and pre-paid and confirmed). Reason? - because they has maintenance issues in many rooms. We asked what were the issues - Answer? - broken furniture, damaged walls, cockroaches etc., We were informed to get a refund from Hotels.com. We were in a fix and needed a place to stay for the night. We asked for a room with cockroaches as we had no other choice. The lady upfront kept asking if we were sure and understood our desperate situation and then gave us a room (without roaches). But overall, I would never ever stay in an Extended Stay hotel again in my life, let alone this one. You can't pay me a billion $$ to convince me to stay in one, and I can't even begin to explain the reasons why - because it is everything.