Extended Stay America Suites Los Angeles LAX El Segundo

We had a late check in, we couldn't access the lobby, the door plate buzzed but didn't open the door, I called the Libby no one answered, outside the lobby was a phone to directly contact the person on duty, the phone to call the Lobby was broken. The person who was part of the housekeeping crew saw us and got the person who was supposed to be available. That lady was yelling at me to push the broken plate to open the door, she finally flung the door open then she tells me that they gave my room away and my card was already charged. I told her that either she gets me a room or she gives me a refund. Then she tells me that they are going to charge me for our service dog, I told her the dog is a certified service dog, and she said we'll see if they charge you. The room had pieces of wrappers on the floor, the bathroom had plaster on the wall and ceiling and smelled terribly of smoke. I've been in Extended Stay rooms in the past, but am unlikely to use one again..

1 đêm nghỉ cùng gia đình, thg 11 5, 2021

Nhận xét từ khách hàng thật của Hotels.com

Smell like someone just smoke a cigarette for a non smoking room.🙁

Asia, 1 đêm đi công tác, thg 10 18, 2021

Nhận xét từ khách hàng thật của Hotels.com

Stay went well, only issue was at check in, front desk staff walked away 2x to handle personal issues (key locked in car), before checking in 2 separate parties waiting.

1 đêm nghỉ, thg 10 2, 2021

Nhận xét từ khách hàng thật của Hotels.com

One Night Stay

First room assigned light in restroom didn’t work.Front desk lady assigned a new room.

Miguel, 1 đêm nghỉ, thg 9 18, 2021

Nhận xét từ khách hàng thật của Hotels.com

I stayed here for two nights and their was bedbugs in one room…so I was moved to another room just for that one to have used tissues and a ok’d room key on the counter as if they just made the bed and nothing else… I was very disappointed

Yasmeen Aaliyah, 2 đêm đi công tác, thg 8 23, 2021

Nhận xét từ khách hàng thật của Expedia

Noisy guests in other rooms slamming doors until 3am called front desk they said they would notify people to be quiet did not stop till 3am also several cigarette butts on stairs at what is a smoke free hotel I will never stay there again

Bruce, 1 đêm đi công tác, thg 8 22, 2021

Nhận xét từ khách hàng thật của Expedia

Ashes to Ashes

There was a very drunk and belligerent patron in the lobby making extremely rude comments. I ignored him, checked in and headed to our room. The property is usually clean however this time, it looked run down. There were more unsavory characters hanging out in the parking lot, walk ways and common areas. When my family entered our room, there was cigar ashes and cigar pieces everywhere. Tables, chairs, counters, tv and on the phone. The smell was so bad, we smelled the room before opening the door. We assumed it was coming from another room. I called the desk, took pictures and was given another room. The gal at the desk apologized and upgraded the room. It’s not her fault. We were thankful for the accommodations however, this will probably be the last time we stay here.

1 đêm nghỉ cùng gia đình, thg 7 17, 2021

Nhận xét từ khách hàng thật của Hotels.com

Loved the seclusion of the place. Quiet area and good rooms. Especially appreciated the recliner chair used as another sleep source, Bravo!

1 đêm đi nghỉ cùng bạn bè, thg 7 3, 2021

Nhận xét từ khách hàng thật của Expedia

When we first got in there air condition didn’t work needs a total remake shower water doesn’t come out good bad experience

Daniel, 1 đêm đi công tác, thg 7 3, 2021

Nhận xét từ khách hàng thật của Hotels.com

Shower tub was very dirty. Room had a Smokey smell. Carpet was very dirty and stained. Staff was great and very organized and quick check in. Good location next to several shops and grocery stores.

Darrin, 1 đêm đi công tác, thg 7 2, 2021

Nhận xét từ khách hàng thật của Hotels.com