Holiday Inn Express Hotel & Suites Indianapolis East

People were friendly and helpful.

I specifically booked a king bed room for my our visit to Indy and when we get there the receptionist gave us a room with two double beds. when asked for a king, she said that since you booked from a third party website (Hotels.com) you forgo some of the rights you have. She said they have no guarantee to give us the room that we booked from hotels.com. She somehow managed to gave us the worst room in the hotel, first floor just the opposite of the wending and ice machines, the gym, public restrooms, and a few feet away from the breakfast area. Being in a two double bed room, my wife and I forced to sleep separately and none of us had a good night sleep. we were there for an exam and we certainly did not get a good night sleep at this hotel, people getting ice, and staff starting the breakfast ready at about 5 am. The bath tub did not drain at all. Overall, we paid about $200 for a room that would worse $50 in a one star motel.

Toilet seat was very loose and there was no one in house to repair it. The breakfast selection, service and cleanliness was the best we have ever experienced.

Clean and comfortable. The breakfast was great! Our shower was broken when we arrived, but they fixed it right away the next morning. Very friendly staff, especially the woman who was tending to the breakfast.

Had a mix up with our reservation but the manager worked with us and straighten it out. Also we had to get new room keys twice because they stopped working.