Comfort Inn - Pocono Mountains

Bed bug

we stayed a room with two twin beds. I slept on one bed with my daughter and my husband stayed on the other bed. Next morning, My husband told me he could not slept all night inching and he showed me a bug bites all over his body. He even crashed a bug and left a small blood stain on a sheet. I hope they will clean up the room. We had a plan to spend two nights and asked for a different bed room and second room was fine. this experience was un acceptable.

2 đêm nghỉ cùng gia đình, thg 8 20, 2021

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Lack of cleanliness

We were told due to covid that the housekeeping staff was short handed. Stayed for two nights with friends so had two rooms, no trash emptied, no clean towels. Feel that was unacceptable. The rate was not adjusted for the decrease in service. Toilet seat was loose, sink did not drain well in bath, dirty filter in coffee maker from last guests.

Karen, 2 đêm đi nghỉ cùng bạn bè, thg 8 13, 2021

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One and only stay at this nightmare of a hotel.

We arrived on a Friday and we ummediately noticed a gaseous smell in the hallway on floor two and notified the front desk. They just brushed it off like it was nothing and said it was coming from some ATVs outside and coming through the vents. It turns out there was a boiler leak and a carbon monoxide leak. On Saturday night we were woken up out of a sound sleep at midnight by the fire department pounding on our door to evacuate to the lower level. We were there for 45 minutes before they eventually said it was safe enough to go back into the room. One of the firemen said if this wasn't taken care of at the time it was, they would have had to carry us out in the morning! So when we checked out on Sunday morning we received a bill and they charged us as if nothing had happened. So I asked if we can get a refund for at least one of the nights and the manager, who was very unpleasant and unprofessional, offered a 20% discount off one of the nights!! I had to fight with her just to get her to up it to 50%. Personally I believe our whole stay should have been refunded. On top of all that, we had a clogged bathroom sink, a noisy AC (which we had to turn off just so we could get a little sleep), and stained bedding. We will never go there again!!!!

Daniel, 2 đêm nghỉ cùng gia đình, thg 7 16, 2021

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OK stay

Bathroom was in poor condition due to some mold issues and a water leak which staff advised us of. Bed was nice and the breakfast was good in the morning.

john, 2 đêm nghỉ, thg 7 16, 2021

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The condition of the hotel is shabby. Needs new flooring, lighting, and lots of fresh paint. The beds were very comfortable. The staff were very friendly and helpful. The breakfast needs much improvement. The coffee though was excellent!

5 đêm nghỉ, thg 7 15, 2021

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Very Clean!

Crystal, 3 đêm nghỉ cùng gia đình, thg 7 14, 2021

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Absolutely filthy, full fresh stains on bedding and a staff that was exhausted to the point of nasty having to deal with the hotels lack of preparation and staff. Gross!

Michele, 3 đêm nghỉ cùng gia đình, thg 7 8, 2021

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Nice place. Could use some updates in the halls.

Donald, 1 đêm nghỉ, thg 6 24, 2021

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The room was very clean when we arrived. There was some flaking/chipping in the ceiling tiles. We had to hang our towels up in the bathroom and use them for the entire weekend. Our room was not cleaned until after we left on Sunday morning.

2 đêm nghỉ, thg 6 18, 2021

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Pool and hot tub had WAY too much chlorine in it. Fumes filled room. Hot tub jets pointed straight up, hitting you in the face. No hot breakfast due to COVID. Bathrooms didn't have (running?) vents and as result, mold in corners. Hall and room carpets felt worn/used/not so clean. Front entrance was ok but not pleasant. Couldn't figure out how to get basic network channels on TV. Wifi kept going in and out. Streaming was impossible. Staff was very pleasant and coffee station was good. Good hot water in shower. Beds were comfortable. Bathroom, aside from mold in corner, was clean. Overall, we only used hotel as a pitstop for outside activities and location plus cost made it work. Hotel was ok but wouldn't stay there again based on the hotel itself.

2 đêm đi nghỉ cùng bạn bè, thg 6 12, 2021

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