Location is great, however, you would be severely discriminated if you booked through a third party.
I decided to book a long stay through Hotels.com, as the promo code was not working, i booked 3 nights instead of 4. Upon arrival, i requested they honor the long stay. To my surprise, this turned into a 3 day back and forth. Expedia called and emailed to try to resolve the issue, they refused to answer them. Furthermore, at check-in a lady next to me was kindly asked to register as a bonvoy member in order to be provided free breakfast. Upon hearing that, i requested to provide my number as well. I was shocked when i was told that they weren't going to give me free breakfast and i could only qualify for 20% off.
So all guests are not treaded the same. Some are politely encouraged to get free items, others are denied services or promotions cause they're a third class guest.
They also refused to give me any rebate for my 4th night and requested i pay the full price!
I went to Kempiski hotel, was extremely surprised they recognized and honored my Expedia membership. They went as far as upgrading me to a new room.
There's therefore no reason why the Ritz decided to discriminate me, if Kempiski can upgrade me.
I doubt it has anything to do with booking through a 3rd party like they claimed. It was definitely racial and i will never be going back.