Homewood Suites Rochester Henrietta

I am aware that we're in a pandemic. But with that said the room was very clean. The sticker on the door that shows the room was cleaned had been broken. In the closet there was an old mask and a sweatshirt from the last people visiting. And there was a bloody finger print on the door inside the room. My hotel staff at the front desk was very friendly but I need to work a little harder and keeping things clean.

Comfortable but bathroom door dirty and grounds littered and dirty. Door to room did not close completely; large gap on side and bottom. Will not stay again

Woken by extremely loud and disrespectful guests at 3AM. Deafening fire alarms went off in the room and the hallways at 4AM. The entire hotel was evacuated, and the fire department showed up in the parking lot. I left, and slept in my truck on the side of the road. Called the hotel the next day to demand a refund, and Expedia approved the refund.

The hotel was extremely clean and the staff were welcoming

I fell in love as soon as I entered the door! Very clean and almost apartment feel. I am now a frequent visitor when I need a home away from home which is often!

Love the room! Very quiet and clean. Love that there was actual china in the dishwasher to use. My new favorite getaway!

I loved the ceiling fan and also the soaps that they provided at this hotel. Everything was great... EXCEPT THE WIFI is terrible I stayed at this hotel for four nights with out WiFi I had to use my hotspot off of my phone that is the only downside about this hotel .

Really nice had fridge and utensils and a dinner table fan

It was great!

My enjoyed my stay here at the homewood suites, and due to cover-19 the cleaners wasn’t able to clean our room after a 2nd stay which was understandable they did offer us clean towels bedding and tissue to comfort us, which was very much appreciated.