LaiLa Hotel CDMX

The receptionist and bell boys who greeted you were always very friendly and helpful. The rooms AC system didn’t cool the room as the thermostat indicated. My bad review goes to house keeping because even though I had read a previous review on this hotel about keeping your valuables in a safe, after a long day out in the city we forgot to put some of our valuables away and of course the day we notice they were missing nothing could be done. All I was told is that they were going to put a notice for house keeping to call us if they found anything. Well I’m positive house keeping was the only other person in our room thus the responsible ones for our missing items. I hate to give the hotel a bad review but at this point I think I’m not the only person who had valuables missing and when you book a hotel you want to make sure you can leave your hotel without worrying about something left on your counter. Left very disappointed. Recepcionista y trabajadores muy amables. Hotel en un lugar bien para salir. Mi comentario negativo es para las personas que limpian. Guarden su dinero y pertenencias de valor en caja fuerte. Porque aunque ya avía visto comentarios después de un día de visitar la ciudad deje unas cosas de valor en mi buró y después cuando me di cuenta la recepcionista me dijo que iba avisar a las que limpian el cuarto para ver si encontraban algo. Mi punto es que seguros fueron ellas por que eran las únicas otras personas con acceso a mi cuarto. Me fui decepcionada.

Great Location and very clean room. Need more people working at front desk, very slow service, from 3 desks, only one person at front desk. Also requested extra body lotion to be taken to my room and they never took it.

Nice hotel close to many attractions, people very accommodated to any request, customer service excellent

Really enjoy my stay. The staff was really friendly and attentive. Would definitely recommend this hotel. It's in a great location.

Friendly staff in a great location and very reasonably priced. Restaurant on site with quality food and a very good breakfast selection.