The Elk & Avenue Hotel

no air conditioning, small room, lovely lobby and restaurants

We always stayed here and it was overall our fourth night here. This time the trip was very unpleasant. We were not given a room with view as requested. The sheets were dirty. And worst of all at 8am construction work started on the floor we were staying. We went to relax but we're woken by loud drilling and hammer. The whole floor cieling was down and we had to step over panels etc in the hallway. They should not give rooms to guests on construction floors.

We always stay at this hotel when we visit banff. This was probably our 4th night here overall. It was unfortunately a terrible experience. First of all i requested a room within view when i booked but even after requesting it again at the reception was given a room with no view. The bed linen was dirty and didn't looked washed since days. Worst of all at 8am construction work started. You come on holiday for peace ..not to be woken at 8am with a hammer on the head. I understand they need work done but then don't give a room on that floor near the renovation. Outside the room the whole hall was full of construction workers and material and their coming was being done. The ladies at the reception were not even apologetic and looked at me like my complaint was nothing. Terrible experience which is a shame because we loved this hotel.

Incredibly comfortable King size bed! Nice and modern new decor. The hottub and sauna area need updating and wish the rooms had bathrobes. Overall great stay

Great location in heart of Banff - rooms were large and comfortable. Staff were all helpful and friendly and best of all the best coffee I had in Canada as an Aussie was at a cafe in the building ! Overall a great stay.