The Elk & Avenue Hotel

pillows are way too thick and it really hurts my neck， hotel doesn't offer thinner pillows. otherwise it's a good hotel with great condition.

Very good location, nice modern style property, was able to get early check in and they accommodated our late checkout request by a couple of hours without charge. Very close to lots of stores and places to eat! Although it's on a busy street, we had no problems with the noise at all!

Overall, a great hotel at a very good location. Most downtown spots were minutes away (walking distance). Room decor was modern, you can tell that the hotel had gone through a recent upgrade. We will definitely aim to stay here when we return to Banff.

Perfect location. The staff were very friendly and accommodating. WiFi does need upgrading. It was very slow.

The stay was overall good, although the hotel is older, the updated rooms are fine. We stayed because of the great proximity to downtown (we usually stay further down avenue but because it was cooler weather we wanted to stay close). My only negative comment is that the pillows are rather large and fairly hard. I hurt my neck the first night (admittedly have neck issues) but the pillows were quite terrible. We did not however request different ones and if we stayed again would make the request with front desk. Everything else was just fine, for price and proximity during shoulder season, we would definitely give them another try.