We have stayed at the Barcelo several times, mainly for the indoor pool, which our children love. The family rooms are decent but a bit small, with two double beds and a large shower but no bath.
The breakfast buffet, though adequate, is far from memorable. The restaurant menu fails to meet five-star standards. Themed around "discovery" and "seafarers," it offers a global mix of dishes that lack focus and finesse. Many items are overly greasy or smothered in sauce, leaving much to be desired.
Parking in the hotel garage, which cost €15 per night, seemed like a safer choice than the free outdoor option. However, we found our car covered in a thick layer of dust from nearby construction work. The hotel management’s response was disappointing—they apologized but claimed the parking was operated by an external company, leaving them powerless to address the issue. Despite contacting the company, no action was taken.
It is unacceptable for a five-star hotel to allow heavy maintenance work in an active parking area, especially without protecting guests' vehicles. Dust particles can damage sensitive car components, leading to costly repairs. The hotel should ensure such work is scheduled during off-hours or when the parking area is empty. By failing to supervise the conditions under which their parking is managed, the hotel demonstrates negligence and disregard for its guests. A premium fee for parking comes with an expectation of care and responsibility, which were sorely lacked.