Dragonfly Hotel Bury St Edmunds - Bury St Edmunds

Our stay at the dragon fly was absolutely disgusting . First room the bed linen had not been changed and had brown marks on the bottom sheet. Next room clean bed linen but layer of dust round the edges of the room bathroom just old. Not one clean pane of glass in the whole place. The place needs to be either demolished or completely refurbished. The fire alarm went off 2.30am for no reason then again about 30mins later.

Adequate for my requirement

The carpets and windows in the rooms were dirty. The water just trickled in the shower and the temperature was just warm and not able to adjust.

On our arrival, searched hotel for a member of staff as only receptionist occupied elsewhere. Asked to pay now for room-stated that it was more usual to pay on checkout in case any extras- this didn't seem to be a problem but showed staff not aware of procedure. No lifts and hotel multi-level. Staff did offer to assist. Room window propped open with a mug and could not lock. Male member of staff knocked and entered room without response- rather intrusive! Room clean although some bottle tops on floor. Huge holes in the carpet and very run down. Bed ok and shower itself good but bath an oversized tray and curtain mouldy. Room quiet. Fire alarm went off (not an issue) but on exiting told not to use fire exit next door by staff as exit not working. Role call was started but abandoned which concerned us due to trapped guests! Told no fire but fire brigade had been called to check fault. No automated connection to 999 as 'we don't take that service'. We didnt take nor were we offered breakfast so cannot comment on this. At checkout, told that payment taken from card provided via net but no receipt possible. Advised would require taking payment immediately- accepted this- unable to process payment (their issue) and attempted few times (still hoping that multiple payment not taken, little faith instilled!) Unable to provide receipt so given invoice- the amounts dont tally with amounts on hotel.com. I was told this was due to commission but hotel unable to provide customer copy

One night