Best Western Plus Peppertree Airport Inn - Spokane

The room was renovated with modern decor. Very clean, and bed comfort was okay. Breakfast was available unfortunately had to check out early. I would recommend as an affordable stay.

We arrived around 7 pm for our reserved room. Showered, got in bed and realized tv was not operational. Called the front desk to see if we could get batteries for the remote and Sasha said, "Oh that won't help that tv doesn't work". What? She did not apologize and said they did not have any other tvs or any other rooms that she would "try" to get it fixed the next day. We were leaving at 4 a.m. Mercedes, the person who checked us in, as well as, Sasha knew the tv didn't work but still gave us the room with no warning --we would have gone somewhere else--they truly did not care. My rating for this property is 2 stars--that is only because I spoke with Miles the General Manager and he handled my call appropriately--he gave us 25% back and said these incompetents would be retrained---but honestly that won't do any good. You can't make someone who does not care about their performance care about their job or the patrons!

Staff was friendly, but we had a miscommunication about their shuttle bus to and from the Casino. The person dropping us off told us to call anytime and they would come pick us up. When we called they said they only do it at the top of the hour. So when we later called at the top of the hour, they said they were running late, we had to wait outside for over 20 minutes for them to arrive.

Just passing through and was very convenient. Directly off highway. It was clean, staff was very friendly although a little out of date.

Fantastic breakfast. Fantastic fitness room with all new equipment. Quick service. Comfy towels and bed. Hide-a-bed option. Shower squealed, but that was the only negative.