2/10 - Kém
18 tháng 2, 2025
Casa Secoya ruined my weekend getaway
I would review the rooms and location here...but I can't because I could not get in.
Booked two nights at Casa Seyoca for this past weekend and, per their website, called ahead to set up a late check in (check in is from 4-7 and I thought we might be 7:30). I left my first voicemail at 2:15pm, which was never returned. I called multiple times before finally getting a hold of someone at 5:15 who said that the office was already closed (wow, check in is only one hour???) and that they would email me information about how to access a lockbox/get into our room within 15 minutes. That information never came.
I called and called -- a total of 8 times throughout the day -- and left another voicemail with multiple phone numbers and email addresses. I never received information about how to get into this building. Because I live 90 minutes away, I was not willing to chance the drive (which is on rural roads) only to not be able to get into the hotel. And no one called us to ask why we hadn't ever checked in at all...
I would not recommend staying here -- even if you want to, you might not be able to get in! What a waste of time, money and hundreds of dollars. STAFF YOUR OFFICE PROPERLY.
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