Alexander House And Utopia Spa

Beautiful hotel, it’s a shame that as a hotel guest you then have to pay £20 p/p to enter the spa area. Food was delicious and everyone was very helpful.

Relaxing spa break with a few little niggles mainly relating to issues in the spa. On the whole could not fault the quality of the facilities and the staff were clearly trying hard to deliver a high level of service.

Had a Fantastic time, took my partner her for his birthday surprise. The hotel was lovely and clean. Because of COVID we had to book a time slot for the spa which wasn’t an issue, has a great time using the spa facilities Breakfast In the morning was lovely Would definitely recommend and would definitely stay again!!!

Positives - Hotel location was really great, staff were lovely and the walk in its grounds was beautiful. Negatives - Rooms were a bit tired, not really worth what we paid (the price didn’t even include breakfast) and I was very surprised that the on-site spa was an additional change of £20 per person per day for access. Have never stayed at a Spa Hotel where this is considered an extra. The restaurant was ok - but very expensive for the food quality, likewise £17.50 for their cocktail menu is a bit ambitious!

A perfect stay in every way. Wonderful rooms great food excellent staff

We stayed here for our anniversary. We’ve been here (a few years back) for afternoon tea and spa day and actually thought it was decent. Booked again as a last minute anniversary getaway but was really disappointed with the stay. Its definitely not a 5* hotel - didn’t feel like one anyway (not sure what a 5 red star means). 1. Checked in - told us the name of our room and we had to go look for it. Was on the second floor tucked away behind the stair case. Oh and no welcome drinks. Thought that was standard for a 5* but maybe I am wrong. 2. No AC. I know we are in the UK but come on... we was given this mini fan which didn't do anything for the heat. The window latches were broken so the window wouldn't stay open on its own. 3. The bed - the most uncomfortable bed I have ever slept on... the mattress was horrible but the pillows were worse. It ruined what I got from the massage. 4. Fridge didn't work - the fridge seemed to warm the water. Curtain and walls had coffee stains on them. 5. Massage was decent, spa facilities were decent. But again they just tell you to walk out to lobby. No towel or drinks after. It just didn't feel luxury at all if I am completely honest. Maybe its because of the lockdown and everyone is still finding their way again. But was just really disappointed with the stay - I guess if we didn't stay it would’ve been ok. The hotel staff were actually nice and I wouldn't fault them - the hotel and its service overall, is just tired.

Beautiful hotel and clean , was worth the price that‘ we paid

Beautiful. Great staff, really grateful for their help, and fantastic rooms. Loved it.

This was the perfect retreat to relax and unwind in a stunning country setting. Lovely spa and very spacious and comfortable rooms.

Lovely relaxing stay. Unnecessarily expensive food menus however