6/10 - Tốt
5 tháng 2, 2023
Dissapointed
Having booked this hotel as part of a 30th surprise mini break I felt very disappointed. We brought our little boy along and was so excited to take him swimming together for his very first time.. to find out that the pool was shut. I only found this out by asking where is it located and what are the opening times. To hear it’s closed sorry, but hopefully open tomorrow. The MAIN reason I booked this hotel, was purely for the pool! We checked again late afternoon on Friday, to see if it was open, to which it was but was told it was still cold ( too cold for our baby!)
I feel like part of the price paid was to include this, yet we couldn’t use this facility!!
Also, on booking, I gave the hotel details of our baby’s age (14 months)… and on arrival at our room, he had a sofa bed/chair to sleep on?? I am not sure why this was acceptable. We later managed to get a room change which we were thankful for, and offered a cot for him to sleep in. But I felt this should have been an option in the original room.

Lauren
Lauren, nghỉ 2 đêm cùng gia đình
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