Maroochydore, QLD (MCY-Sunshine Coast) - 6 min drive
Nambour Station - 17 min drive
Palmwoods Station - 20 min drive
Yandina Station - 20 min drive
Restaurants
The Loose Goose - 15 min walk
Sneaky Baron - 11 min drive
North Shore Seafoods - 5 min drive
Allure Medi Spa & Beauty Lounge - 9 min drive
Elixiba - 10 min drive
About this property
Novotel Sunshine Coast Resort
At Novotel Sunshine Coast Resort, you can spend time at the beach enjoying beach umbrellas, volleyball and sunloungers, plus you'll be within a 15-minute drive of Mooloolaba Esplanade. The outdoor pool provides a splash of fun, and guests can also take advantage of a 24-hour fitness centre and 1 hot tub. Sola Restaurant serves breakfast and dinner, and the bar is a great place to grab a drink. Other highlights include a poolside bar, a children's pool and a snack bar/deli. The pool and helpful staff get great marks from fellow travellers.
Languages
English
At a glance
Hotel size
361 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is 10:00 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi and wired internet access in public areas
Parking
Free on-site self-parking
Wheelchair-accessible parking and van parking on site
On-site parking includes off-street options
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
Restaurant
Bar/lounge
Poolside bar
Coffee shop
Private picnics
Room service (limited hours)
Snack bar/deli
Water dispenser
Travelling with children
Children's pool
Mini golf
Pool gate
Paddleboard on-site
What to do
On the beach
Beach volleyball
Golfing
Mini golf
Kayaking
Sailing
Paddleboard on-site
Pool table
Ecotours nearby
Golf lessons nearby
Hiking/biking trails nearby
Mountain biking nearby
Parasailing nearby
Scuba-diving nearby
Skydiving nearby
Working away
Business centre
12 meeting rooms
Conference space (12109 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Bike hire
Beach sunloungers
Beach towels
Beach umbrellas
Pool umbrellas
Water sports equipment
Paddleboard on-site
Romance packages
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
Picnic area
Terrace
24-hour fitness centre
Adjacent to a golf course
An outdoor pool
Arcade/games room
Hot tub
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
Local culture and ecosystem education
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Outdoor furniture
Walkway to water
Accessibility
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible van parking
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Upper floors accessible by stairs only
Well-lit path to entrance
Room amenities
Be entertained
40-inch TV
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Electric kettle
Iron/ironing board
Sleep well
Cot/infant bed (surcharge)
Bed sheets provided
What to enjoy
Balcony or patio
Individually decorated
Freshen up
Private bathroom
Shower only
Eco-friendly toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Stay connected
Desk
Phone
Desk chair
Food and drink
Fridge
Free tea bags/instant coffee
More
Daily housekeeping
Connecting/adjoining rooms available
Access via exterior corridors
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
Sola Restaurant – This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Sola Bar – This bar is located by the pool. Open daily.
Deli Cafe – On-site café. Open daily.
Fees & policies
Refundable deposits
Deposit: AUD 100.00 per stay
Optional extras
Buffet breakfast is offered for an extra charge of approximately AUD 40 for adults and AUD 20 for children
Credit card charges are subject to an extra charge of 1.4 per cent
Children & extra beds
Cots/infant beds are available for AUD 10.0 per night
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
This property uses a grey water recycling system.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Novotel Resort Twin Waters
Novotel Twin Waters
Novotel Twin Waters Resort
Twin Waters Novotel
Twin Waters Novotel Resort
Twin Waters Resort
Frequently asked questions
Does Novotel Sunshine Coast Resort offer free cancellation for a full refund?
Yes, Novotel Sunshine Coast Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Novotel Sunshine Coast Resort?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Novotel Sunshine Coast Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Novotel Sunshine Coast Resort?
Yes, there's free self parking.
What are the check-in and check-out times at Novotel Sunshine Coast Resort?
Check-in start time: 2 PM; check-in end time: 11:30 PM. Check-out time is 10:00 AM. Contactless social distancing and check-out are available.
What is there to do at Novotel Sunshine Coast Resort and nearby?
Have fun with on-site activities such as kayaking, sailing and volleyball. Additional recreation nearby includes ecotours and segway hire. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Novotel Sunshine Coast Resort also has a 24-hour fitness centre and an arcade, as well as a picnic area and a garden.
Are there restaurants at or near Novotel Sunshine Coast Resort?
Yes, Sola Restaurant offers pool views and poolside dining.
Does Novotel Sunshine Coast Resort have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Novotel Sunshine Coast Resort like?
Novotel Sunshine Coast Resort is in Twin Waters, a short 6-minute drive from Maroochydore, QLD (MCY-Sunshine Coast) and 17 minutes' walk from Twin Waters Golf Club. Travellers say that the area is walkable and good for families.
Novotel Sunshine Coast Resort Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
8.0/10
Staff & service
7.8/10
Amenities
7.2/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Exceptional
11 Nov 2024
Robyn
Robyn, 1-night trip
Verified Hotels.com guest review
2/10 Poor
10 Nov 2024
Terrible hygiene issue
The bedding was dirty and has bed bugs which caused my skin allergy.
GUANGXIANG
GUANGXIANG, 1-night trip
Verified Hotels.com guest review
8/10 Very good
29 Oct 2024
Better signage needed
Signage to find rooms is minimal and difficult to see at night.
Tap water pressure was weak.
Service was wonderful just the above aspects were a disappointment. The room itself was comfortable but more a 3 to 3.5 star quality. The service from the staff pushed it up to 4.
Verified traveller
1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
28 Oct 2024
Absolutely stunning. Couldn’t fault it.
Patrick T
Patrick T, 1-night trip
Verified Hotels.com guest review
2/10 Poor
23 Oct 2024
Horrible stay
The main area is beautiful and the pool area is great. Checked in thinking fornthe money we paid we will be placed in a decent room. It felt qe cheked into a 2 start motel. Inhave photos of rusty items , the carpets were smelling lile mold and old, dust everywhere and the bathroom was dirty and beds looked like 1970. Lamps were dirty and broken. Terrible experience. For dinner I order food that came one hour and half later. Such a disappointing experience. Not worth the money not worth ever going back there.
Verified traveller
1-night business trip
Verified Hotels.com guest review
6/10 Good
21 Oct 2024
Scott
Scott, 1-night trip
Verified Hotels.com guest review
2/10 Poor
21 Oct 2024
Don't bother staying here
Place was super run down, crappy service, bad attitude. Loud. Understaffed. Not clean, smelled of sewer in bathroom. Just not good.
erica
erica, 2-night trip
Verified Hotels.com guest review
6/10 Good
20 Oct 2024
Adam
Adam, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 Oct 2024
Great place to relax and enjoy!
We had everything we needed during our 3 night midweek stay.
The room was set up well and bed was comfortable.
We had enjoyed the walks and wildlife, great food, especially the buffet breakfast with the best coffee from Milano machines. The service was very friendly and helpful. Also nice water activities, like fish feeding and sailing.
Eleanor
Eleanor, 3-night trip
Verified Hotels.com guest review
4/10 Fair
11 Oct 2024
Too old
Hideaki
Hideaki, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
28 Sep 2024
Alan
Alan, 2-night trip
Verified Hotels.com guest review
8/10 Very good
26 Sep 2024
Matthew
Matthew, 2-night trip
Verified Expedia guest review
10/10 Exceptional
25 Sep 2024
We loved the resort with an incredibly relaxed feel, plenty to do without leaving the place. The staff were all friendly and helpful and food was very good.
Will be coming back again soon hopefully for longer.
Debbie
Debbie, 2-night family trip
Verified Wotif guest review
10/10 Exceptional
23 Sep 2024
Prashant
Prashant, 2-night trip
Verified Wotif guest review
6/10 Good
23 Sep 2024
Was convient as I was staying for a wedding, but was more expensive than it needed to be. I had hair from a previous guest still in my bathroom. There was a full function outside my room, which I wasnt informed about, so my balcony with lagoon views (which I paid extra for) I couldn't use for 1 of my 2 nights stay. Definitely would choose to stay somewhere else next time.
Natasha
Natasha, 2-night romance trip
Verified Wotif guest review
8/10 Very good
21 Sep 2024
Natasha
Natasha, 2-night trip
Verified Expedia guest review
6/10 Good
20 Sep 2024
Water activity was good, but found the restaurant male staff to be arrogant when questioned on service. To pool area was to open at 7am but was still being cleaned and serviced till much later. The spar was still not working at 9:30 am.
They had the same menu for lunch and dinner, and it was overpriced and boring.
Kevin
Kevin, 1-night family trip
Verified Wotif guest review
10/10 Exceptional
19 Sep 2024
Good stay. Relax. Premises are good.
Richard
Richard, 2-night trip
Verified Wotif guest review
8/10 Very good
18 Sep 2024
Good promp service for food,, , the old rooms are ordinary..for the money you pay.. they need a make ova
Cristy
Cristy, 2-night trip
Verified Wotif guest review
10/10 Exceptional
18 Sep 2024
Joan Crizelda
Joan Crizelda, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 Sep 2024
Thought $40 was a bit of a scam for breakfast main meal at night was cheaper
David
David, 2-night business trip
Verified Wotif guest review
10/10 Exceptional
10 Sep 2024
A brilliant long weekend escape for a family of four. The kids (and adults) loved the facilities, activities and food and can't wait for our return trip in November
Laura
Laura, 2-night family trip
Verified Wotif guest review
6/10 Good
10 Sep 2024
So here is the deal. The three staff members that work the pool area, boats, gym and kayaks named George, Tim and John are the heart and soul of this resort. Everyone else just shows up. The front desk staff is overworked and extremely grumpy. Nikki at the evening front desk was extremely helpful but was obviously not able to self empower to make the guest happy. The morning staff over road Nikki and they made us the bad guys. Honorable mention to Marcel who truly works hard and does the best he can Overall great family resort walking distance to a beautiful beach and lots to do for the entire family.