From the outside the guest rooms look a bit run down, and the rooms on the upper level have rickety-ish steep stairs leading to the guest room door, but once you open the door, the rooms are very nicely renovated with modern amenities (TV, wifi, lots of outlets to charge your devices, etc.), and a very cozy wood-burning fireplace.
I booked 3 rooms for our family’s trip and 2 of them were on the first floor, which is nice if you have folks who have mobility issues and cannot walk up and down the steep stairs. I took the one room on the upper floor and even as an able-bodied person it was difficult to bring my luggage up and down that staircase.
The plumbing is a bit old, and you’ll need to wait a little bit for the hot water to come through (~20 seconds) but it wasn’t bad at all. The poor sound isolation was a bit surprising. Although you can’t hear people talking, you can hear footsteps of the people * downstairs * from our upstairs room. Similarly my family members complained of loud-sounding footsteps from guests walking upstairs even though they were probably just walking normally.
There was plenty of parking in front of each cabin unit. The outdoor hot tub was really nice. And The Prow restaurant was superb — fast service and delicious food.
To get to downtown Banff, you can walk 30 min downhill, or take the Roam Transit #2 bus into town for ~10 min and $2 each way. The bus stops are across the street from the main building, so it’s very convenient.