6/10 - Tốt
31 tháng 1, 2025
My stay at bull hotel fairford
Came here to spend 5 days exploring the Cotswolds thought this was a good base but very disappointing
The hotel emailed the day before saying not to park outside on Tuesday night due to market day Wednesday yet failed to mention that the hotel was under going paint work which was very strong and that heating in rooms would go off at 10 each night .. this was awful as the weather and room was very cold and we had to ask for heating to be put on and a heater .. work in hotel started at 815 with very loud sanding devices
When we tried to talk to someone the staff working asked us to talk to manager , we asked for management to ring us which he did after 24 hours and 2 complaints saying he’d had someone now look at heating
We explained that we’d had no heating during the evening for 3 nights and he said sorry
My husband spoke to a member of management face to face the day before we were coming home to which we were told they’d reduce our bill by £20 a nights stay
Although this was fine it didn’t redeem the inconvenience and coldest we’d gone through
Our quilt was changed from a super king to double for no reason as well on the 4th night and we’d been charged on final bill for breakfast @£30 which we didn’t have due to the strong smell of paint around the hotel
Caroline
Caroline, nghỉ 5 đêm
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